How we can help
Krav Maga Elite and Battlebridge Bootcamp operate the Krav Maga & Bootcamp member app so you can book classes, check in at the gym, track progress, and manage your membership. If you need help with the app, your account, billing, or class bookings, contact the gym brand you train with using the details below.
Contact us
Unit 2 – The Mousery, Battlesbridge, Essex, SS11 8GH, United Kingdom
Common topics
- Account access — password reset, login issues, or switching between KME and Bootcamp brands.
- Class bookings — reserving, cancelling, or waitlist questions.
- Check-in — location or QR code check-in at the training centre.
- Membership and billing — subscription status, payment failures, or Stripe receipts.
- Family and guardian accounts — linked child profiles and guardian access.
- Bootcamp progress — optional body metrics and progress photos (coach-visible only).
- Notifications — class reminders and waitlist alerts on your device.
- Data requests — access, correction, or deletion under our privacy policy.
In-app contact
Signed-in members can also use Help & contact in the app profile tab to send a message directly to the gym team. Please include your name, the email on your account, and a clear description of the issue.
Response times
We aim to respond to app and membership enquiries within two business days. Urgent safety matters at the gym should be raised by phone during opening hours.